Management Coaching - Case Study
Management coaching is an emerging technique to help develop mangers more quickly and efficiently.
This technique is often used in large organizations to improve the performance of key staff; these groups have the capacity to select the best of their executives to help guide other managers address new issues or improve their organization skills. Using mentors in this way is an effective means of developing skills without requiring new managers "to attend the school of hard knocks."
Smaller organizations can benefit from these techniques, too although they may be more difficult to apply due to the limited staff available to act as guides to more junior staff. Unfortunately, the process may be most important at times of staff reductions—such as many organizations are facing now; duty assignments are shifting and there often limited written procedures to guide newly assigned staff. Senior managers can make a significant contribution to the long term safety of their organization by systematically setting out to assist, to coach, to guide their best subordinates in learning to be more competent managers.
The demands on the top management of non-profit organizations and local governments often cause them to face new challenges where their experience may be limited: where are they to turn for coaching help? ESCOT offers consulting services to assist these directors. For example, we assisted the president of the board of directors of a new non-profit group establish policies and procedures for his group, organize and assign functions to individuals and provided advise on soliciting funds and acquiring new members. Prior to each meeting, the president advised us on the key topics he wanted to discuss and we were able to bring our most experienced consultants to bear on the issue at hand.
In another situation, we worked with an executive director seeking advice on how to make his organization more effective and efficient on a broad range of issues. We established a one-year term contract where we agreed to provide assistance on any issue facing the organization. Some of the issues could be handled in a single meeting; others required a data gathering analysis routine where a team had to be assembled to investigate the problem.
In both examples, we were "on call" to address management problems as they arose and to help resolve them on a timely basis—NOW!-- as managers must do every day. We are able to bring the diversity of experience that comes from having access to twenty-five consultants to "coach" the manager on the line.
If your interested in management coaching for you organization, you might try, ACTION COACHING by Dotlich and Cairo to get an overview of the process. It's an easy read, but maybe promises too much. Or you could call us.
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